IT Infrastructure and Operations

Improve Your IT Infrastructure and Operations

Infrastructure and Operations

The foundation of our IT infrastructure and operations practice is built on a set of ITIL-based controls that support the functions responsible for your technical operations. Our services are customized and comprehensive, providing what you need to achieve your business goals.

Our team uses a hybrid model, including U.S. and off-shore members to monitor, manage, and support your business — whether on-premises, cloud, or at our facility.

Service Desk and Help Desk

Ensuring your end-users are well supported — whether working at the office or remotely — is crucial for your business operations and employee productivity. This means having access to IT assistance whenever they need it.

Infrastructure Management

Our integrations and API allow your systems to efficiently communicate with other data sources and applications. This allows for seamless operations within your organization. We work with Boomi and MuleSoft to build intuitive integrations across applications — whether they’re on premise or SaaS based.

Onsite Technical Support Services

Our managed services include visits from an experienced engineer to your locations to support complex issues. Whether you’re experiencing laptop or printing problems or need assistance with networking equipment such as Wi-Fi, our highly skilled team is always here for you.

Transformation & IT Modernization

The move to cloud-based services continues to provide organizations with opportunities to enhance and modernize their underlying IT services. Whether it’s cloud-based servers, software defined networks, cloud-based VOIP solutions, or virtual desktop infrastructure (VDI), X-File Technology has a proven track record of helping organizations adopt and implement new technologies.

Office 365, Exchange, and Google Workspace

Cloud-based tools such as MIcrosoft O365 and Google Workspace are perfect for minimizing your infrastructure and operations footprint. They allow your teams to communicate and collaborate effectively, as well as maximize productivity. Let our cloud experts remove the stress and burden of managing your cloud-based environments.

Voice, Video, and Chat Communications

Remote work has made voice, video, and chat communications crucial to your business operations. Our skilled engineers can service and troubleshoot and/or synchronize such applications, including cloud-based chat, phone services, and video conferencing platforms.

IT Is a Key Element of Your Business’ Success

Having the right team of information technology experts ensures continuity of your business operations. It’s also the best way to optimize your data security and ensure compliance with industry regulations. Let us help you take care of all of your IT needs, so that you can focus on running your business — without the headaches or substantial investment costs that would be to have an in-house team.

Enjoy Peace of Mind With 24/7 Support

Our service desk and systems engineering teams work 24/7, so we’re always available to help your end-users and resolve major issues quickly when they happen.

Benefits of having us as your IT team include:

Customized solution

Continuous proactive monitoring

Predictable monthly costs

Over 20 years of experience

ITIL-based infrastructure management services

Exceptional service

Let one of our IT experts know about your organization’s requirements, and we will work with you to arrange a set of IT managed services tailored to your needs.

Whether you need a help desk to provide support for a specific set of applications and solutions, or a full ITIL-based service desk to cover all of your IT services, with X-File Technology, you’ll always have the peace of mind knowing that we will be here, working with you and supporting your end users.